The Xchange for Nutraceutical Ingredients

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Last updated: 2026-04-23 · Effective date: 2026-04-23

These Terms of Service (the “Terms”) are an agreement between Ingredient Xchange, a Utah business (“IX,” “we,” “us”), and the business entity (“you,” “your company”) that uses the IX marketplace at ingredientxchange.com and any related services (the “Platform”). By registering, listing products, placing orders, or otherwise using the Platform, you agree to these Terms on behalf of your company. If you do not agree, do not use the Platform.

IX is a business-to-business marketplace for nutraceutical ingredients — powders, oils, capsules, extracts, and botanicals. It is intended exclusively for verified US businesses. It is not for individual consumers, and we do not sell to consumers.

1. Acceptance of Terms

a. By creating an account, listing a product, placing an order, or otherwise using the Platform, you confirm that you have read and agree to these Terms and to our Privacy Policy.

b. You represent that you are authorized to bind your company to these Terms, and that your company has all necessary authority to transact on the Platform.

c. These Terms incorporate our Refund Policy, our Shipping & Returns page, our Privacy Policy, and any listing or onboarding requirements we publish.

2. What IX Is — and What IX Is Not

a. IX operates an online marketplace that connects verified sellers of nutraceutical ingredients (“Sellers”) with verified commercial buyers (“Buyers”). IX provides discovery, payment processing, messaging, and dispute mediation.

b. IX verifies the company, not the product. Before a company can sell on IX, we verify its Employer Identification Number (EIN), its state resale certificate where applicable, its registered business address, and that its Stripe payout account matches the same legal entity. We do not independently test, inspect, stock, manufacture, re-label, or ship the products offered on the Platform. Sellers are the sellers of record for everything they list, and the sales contract is between the Buyer and the Seller.

c. Every listing must include a current Certificate of Analysis (“COA”) from the Seller. Buyers can download and review COAs before they buy, and Sellers warrant that the COAs they upload are authentic and reflect the lot being sold. See Section 4 for Seller obligations.

3. Account Eligibility

a. US businesses only. To use the Platform you must represent a business entity formed in the United States and in good standing with its state of formation. You must be at least 18 years old and authorized to act for that entity.

b. EIN required. Every account must be tied to a valid Employer Identification Number. Sole proprietors using a Social Security Number in lieu of an EIN are not eligible to sell.

c. Resale certificate. If your state requires a resale certificate to purchase ingredients for resale or further manufacturing tax-exempt, you must provide a current certificate during onboarding and update it when it expires. IX may rely on the certificate you provide; you are responsible for its accuracy.

d. Accurate information. You agree to keep your legal entity name, address, contact information, tax documents, and (for Sellers) Stripe payout account current and accurate.

e. Account security. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us at security@ingredientxchange.com if you suspect unauthorized access. We recommend enabling two-factor authentication from your account settings.

f. One account per entity. Each legal entity may maintain one Buyer account and, if approved, one Seller account, unless we agree in writing otherwise.

4. Listing Rules and Seller Obligations

a. Right to sell. Seller represents that it has good title to each product it lists and has full authority to sell it on the Platform, free of liens or third-party claims.

b. B2B-qualifying product. Every listing must be a nutraceutical raw ingredient suitable for commercial manufacturing, re-formulation, or resale by another business. Finished consumer SKUs, private-label retail units, and branded end-consumer packaging are not permitted.

c. COA required on every listing. Seller must upload a Certificate of Analysis for the specific lot or batch being offered. The COA must be authentic, issued by a qualified laboratory, unaltered, and must match the identity, potency, and purity claims in the listing. Fabricated, reused, or expired COAs are grounds for immediate removal and termination.

d. Accurate specifications. Seller warrants that manufacture date, “best by” date, storage conditions, particle size, and all other listed specifications are accurate. Products shipped with materially less remaining shelf life than listed may be rejected by the Buyer and refunded.

e. Regulatory compliance. Seller is responsible for compliance with all applicable law, including the Federal Food, Drug, and Cosmetic Act, DSHEA, FDA cGMPs (21 CFR Part 111 where applicable), FDA labeling requirements, and equivalent state rules.

f. Recalls and safety. Seller will promptly notify IX and any affected Buyers of any recall, adverse event, contamination finding, or material safety concern tied to a product sold on the Platform.

g. Inventory accuracy. Seller will keep quantity, pricing, lead time, and shipping information up to date, and will remove or update listings that are no longer available.

5. Prohibited Items

a. The following are prohibited on the Platform:

(i) controlled substances under the Controlled Substances Act, including analogs, precursors, and scheduled derivatives;

(ii) CBD, hemp-derived cannabinoids, THC, cannabis, and any cannabis-adjacent product, even where legal at the state level;

(iii) hazardous-materials (hazmat) shipments of any kind, including flammable liquids, oxidizers, and corrosives that require special carrier handling;

(iv) age-gated products (alcohol, nicotine, tobacco, kratom where state-restricted, any ingredient with an age-of-purchase restriction);

(v) ingredients under an active FDA import alert, warning letter, or marketing prohibition that applies to Seller;

(vi) products that require a COA where no authentic COA is provided;

(vii) counterfeit, stolen, recalled, or misrepresented products; and

(viii) anything whose sale is prohibited by US federal law or applicable state law.

b. You also agree not to commit fraud, circumvent fees, scrape the Platform, interfere with Platform security, harass other users, or infringe the rights of any third party.

6. Buyer Obligations

a. Lawful commercial use. Buyer will use products purchased on IX only for lawful commercial purposes — resale, further manufacturing, or use as a direct input into a finished product — and in compliance with all applicable federal, state, and local law.

b. Minimum order. The Platform enforces a $25 minimum order (excluding shipping and tax) per checkout. Individual Sellers may set higher minimums on specific listings.

c. Payment. Buyer will pay the full amount due at checkout, including product price, the IX platform fee, credit-card processing, applicable shipping, and any applicable tax.

d. Inspection on arrival. Buyer will inspect each shipment promptly upon delivery. Non-conforming shipments are handled under our Refund Policy.

e. No diversion to consumers. Unless a listing is specifically labeled for direct-to-consumer resale, Buyer will not resell product in unfinished bulk form to individual consumers.

7. Fees

a. IX platform fee — 5%. IX charges a platform fee equal to 5% of the Seller’s listed product price on every completed transaction. The platform fee is added on top of the Seller’s price and is paid by the Buyer. It is itemized on the checkout page and on Buyer receipts.

b. Credit-card processing — 3%. Standard credit-card processing of 3% is applied on top of the subtotal (product price plus platform fee plus shipping). This reflects the pass-through cost of card processing and is itemized separately at checkout. It is not a fee IX retains; it covers network and processor costs.

c. Worked example. If a Seller lists a product at $100 and shipping is $10, the Buyer sees $100 (product) + $5 (IX fee) + $10 (shipping) = $115, plus $3.45 (3% CC processing) = $118.45. The Seller receives $100; IX retains the $5 platform fee; the processor receives the $3.45 processing fee; the carrier is paid $10 for shipping.

d. No listing fees. Sellers pay no listing fees and no monthly subscription. Payouts are net of refunds, chargebacks, and amounts owed to IX.

e. Fee changes. We may change these fees with at least 30 days’ notice by email and in-Platform banner. Fee changes apply only to new orders.

8. Taxes

a. Resale-certificate B2B sales. Because IX is a B2B marketplace, transactions may qualify as tax-exempt wholesale sales when the Buyer has provided a valid resale certificate. IX collects and stores resale certificates during onboarding and applies them to qualifying orders.

b. Buyer responsibility. Buyer is solely responsible for determining what state and local sales, use, excise, and other taxes apply to its purchases, for reporting and remitting any tax owed, and for maintaining valid resale certificates in each state where it claims an exemption. IX does not provide tax advice.

c. Marketplace facilitator law. Where IX is obligated to collect sales tax as a “marketplace facilitator” under applicable state law, we will do so and remit accordingly. Buyers will see any such collected tax itemized at checkout.

d. Seller 1099 reporting. IX (through Stripe) may issue annual 1099-K or similar forms to Sellers as required by federal and state law.

9. Payment Processing and Seller Payouts

a. Processor. Payments are processed by Stripe, Inc. (“Stripe”). By using the Platform, Sellers and Buyers agree to Stripe’s applicable terms, including the Stripe Connected Account Agreement for Sellers. Card data is entered directly into Stripe’s iframe and never touches IX servers. See our Privacy Policy for detail on what IX stores and what it does not.

b. Funds flow. IX collects Buyer payments through Stripe. The Seller’s share is held in the Stripe Connect account until the order ships and the applicable payout window has passed, then released on schedule.

c. Payout schedule. Sellers are paid via ACH to the bank account attached to their Stripe Connected Account on a monthly cycle, net of refunds, chargebacks, and any amounts owed to IX.

d. Reserves and holds. IX or Stripe may hold or reserve funds for suspected fraud, a disputed transaction, elevated chargeback rates, or an active refund investigation under Section 11.

10. Shipping

a. Sellers ship. Sellers are responsible for shipping the products they sell, using UPS, FedEx, or USPS (or appropriate freight carriers for palletized orders). Each Seller sets its own shipping profile and rates, which the Buyer sees at checkout.

b. Title and risk of loss. Unless a listing specifies otherwise, title and risk of loss pass to the Buyer when the Seller tenders the goods to the carrier (FOB origin).

c. Damage or loss in transit. Damage or loss during carrier transit is resolved between Buyer and Seller. IX will mediate refund disputes under Section 11 where the parties cannot resolve directly. IX does not act as the shipper of record and is not liable for carrier failures.

d. Shipping details. See our Shipping & Returns page for delivery windows, freight handling, and damage-claim walkthroughs.

11. Returns, Refunds, and Disputes

a. Refund window. Buyer may request a refund through the order page within 30 days of delivery. Requests outside that window may be denied, subject to applicable law.

b. How refunds are evaluated. Refunds are handled under our Refund Policy. Most disputes are resolved directly between Buyer and Seller; IX administrators review and decide when the parties cannot agree.

c. Refund mechanics. When a refund is approved, IX issues it through Stripe. Buyers typically see funds return to the original payment method within 3–5 business days. The corresponding amount is clawed back from the Seller’s payout (or invoiced to the Seller if already paid out), including a proportionate refund of the IX platform fee.

d. Chargebacks. Payment-network chargebacks are handled under Stripe and card-network rules. Seller is responsible for chargeback-related losses where IX and the card network determine the chargeback is valid.

e. Cooperation. Both parties will cooperate with IX’s investigation and provide responsive information within five business days of request.

12. Warranties — Company Is Verified, Product Is Not

a. What IX warrants. IX warrants that it verifies Sellers as described in Section 2 before they can list on the Platform. IX does not warrant that any specific product is safe, pure, potent, accurately described, or fit for any particular purpose.

b. Product warranties flow from Seller. Any product warranties, express or implied, run directly from the Seller to the Buyer. Seller warrants to Buyer that the product conforms to the listing, the COA, and applicable law.

c. Platform “as is.” The Platform itself is provided on an “as is” and “as available” basis. IX disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

d. No liability for Seller statements. IX is not liable for inaccurate, misleading, or unlawful statements made by a Seller about its products or listings.

13. Limitation of Liability

a. No consequential damages. To the maximum extent permitted by law, IX is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, loss of goodwill, or loss of data — arising out of or related to these Terms or the Platform, even if IX has been advised of the possibility of such damages.

b. Liability cap. IX’s aggregate liability for any claim arising out of these Terms or the Platform will not exceed the greater of (i) the IX platform fees paid by the claiming party to IX in the 12 months preceding the event giving rise to the claim, or (ii) $1,000.

14. Indemnification

a. Each user will defend, indemnify, and hold harmless IX, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) the user’s breach of these Terms; (ii) the user’s violation of any law or the rights of any third party; and (iii) for Sellers, any product sold through the Platform, including product defects, misrepresentation, regulatory non-compliance, or injury caused by the product.

b. IX may, at the indemnifying party’s expense, assume the exclusive defense and control of any matter otherwise subject to indemnification.

15. Suspension and Termination

a. Voluntary termination. You may close your account at any time by contacting support@ingredientxchange.com. Open orders must be completed or resolved before closure.

b. Suspension. We may suspend or terminate an account, with or without prior notice, for (i) breach of these Terms; (ii) suspected fraud, safety, or regulatory risk; (iii) non-payment or repeated chargebacks; or (iv) conduct that, in our reasonable judgment, harms other users or the Platform.

c. Survival. Sections 7 through 14 and 16 through 18 survive termination.

16. Changes to These Terms

a. We may update these Terms from time to time. Material changes will be announced by email to account holders and via an in-Platform banner at least 30 days before the effective date.

b. Continued use of the Platform after the effective date constitutes acceptance. If you do not agree, close your account before the effective date.

17. Governing Law and Disputes

a. Governing law. These Terms are governed by the laws of the State of Utah, USA, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

b. Venue. Any dispute will be resolved exclusively in the state or federal courts located in Utah County, Utah, unless the parties agree to arbitration.

c. Informal resolution first. Before filing any formal proceeding, the parties agree to attempt in good faith to resolve the dispute by contacting support@ingredientxchange.com and engaging in at least 30 days of discussions.

18. General and Contact

a. Entire agreement. These Terms, along with the documents they reference, are the entire agreement between the parties regarding the Platform.

b. Severability. If any provision is unenforceable, the rest remain in effect.

c. No waiver. Failure to enforce a provision is not a waiver.

d. Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of substantially all of our assets.

e. Contact. General questions: support@ingredientxchange.com. Security issues: security@ingredientxchange.com.

f. Mail. Ingredient Xchange, 424 N 230 E, Vineyard, UT 84059, United States.

By using the Platform, you acknowledge that you have read and agree to these Terms of Service.

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Last updated: 2026-04-23 · Effective date: 2026-04-23

This Privacy Policy explains how Ingredient Xchange (“IX,” “we,” “us”) collects, uses, shares, and protects information in connection with the IX marketplace at ingredientxchange.com and any related services (the “Platform”). The Platform is a business-to-business marketplace for nutraceutical ingredients — powders, oils, capsules, extracts, and botanicals — operated in and from the United States.

The Platform is intended for commercial buyers and sellers. It is not directed to consumers and is not intended for anyone under 18.

1. Scope and Acceptance

a. This Policy applies to information we collect through the Platform, through email between you and us, and through any offline interactions that reference this Policy.

b. This Policy is incorporated into our Terms of Service. By creating an account, placing an order, uploading content, or otherwise using the Platform, you confirm that you have read and understood it.

c. Because the Platform is for B2B transactions, most of the information we handle relates to your role as a representative of a business rather than to you as an individual. Where that information is nevertheless “personal information” under applicable law, this Policy covers it.

2. What We Collect

a. Account information. When you register, we collect the customer email and name you sign up with, company name, job title (optional), phone number (optional), and a salted password hash. For Sellers we also collect legal entity name, business address, EIN, resale certificate where applicable, and bank-account details — the bank details are entered directly into Stripe and we never see the raw account number.

b. Order data and shipping address. When you place or fulfill an order we collect your shipping address, billing address, order contents, quantities, prices, shipping selections, tracking numbers, and your complete order history.

c. Payment information — what we do NOT store. Card numbers never touch IX servers. Card data is entered directly into Stripe’s iframe on your device and tokenized by Stripe. We receive and store only: a Stripe token reference, the last four digits of the card, the card brand, and the transaction status. Stripe is PCI DSS Level 1 certified; IX’s integration is designed to meet the scope of PCI SAQ A, the least onerous merchant compliance category, precisely because we never handle raw card data.

d. Uploaded documents. Sellers may upload Certificates of Analysis (“COAs”), product specifications, images, and supporting documents. Buyers may download these files in connection with transactions.

e. Messages and reviews. Messages exchanged between Buyers and Sellers, and any reviews or ratings you submit.

f. Technical data. We automatically log IP address, user agent, pages viewed, timestamps, and similar diagnostics for security, rate-limiting, and abuse prevention. We do not use this data for behavioral advertising.

g. Cookies and storage. A small number of first-party cookies and localStorage items keep you signed in, preserve your cart, and remember your checkout email. Details in Section 5.

h. Correspondence. When you email or otherwise contact us, we keep a record of the communication and the information you provide.

3. How We Use Information

a. To run the marketplace. Create and maintain your account, process transactions, enable messaging, deliver uploaded documents, fulfill orders, and calculate platform fees and payouts.

b. To process payments. Pass the necessary transaction data to Stripe to charge Buyers, route funds, issue refunds, and pay Sellers.

c. To communicate with you. Transactional emails — order confirmations, shipping notices, payout notifications, message notifications, password resets, 2FA codes, policy updates — and, where permitted, occasional service announcements. Transactional messages are essential to the service.

d. For security and fraud prevention. Technical signals like IP address, request patterns, and account activity are used to detect fraud, rate-limit abuse, prevent credential stuffing, and respond to incidents.

e. For legal and regulatory compliance. To comply with tax, accounting, sanctions, recall cooperation, and lawful requests from public authorities.

f. To improve the Platform. Aggregate usage analysis for debugging, performance, and new features. We do not build cross-site advertising profiles.

g. With your consent. For any other purpose you separately consent to.

4. How We Share Information

a. We do not sell personal information. IX does not sell personal information, and does not share personal information for cross-context behavioral advertising, as those terms are defined under US state privacy laws.

b. Between Buyers and Sellers. To complete a transaction, the Seller receives the Buyer’s shipping name, shipping address, order contents, order-related messages, and contact email. The Buyer receives the Seller’s business name, shipping origin, tracking information, and listed contact details.

c. Service providers we share with:

(i) Stripe, Inc. — payment processing, card authorization, connected-account payouts, chargeback handling, fraud scoring;

(ii) Resend — transactional email delivery (order confirmations, shipping updates, password resets, 2FA codes);

(iii) Shipping carriers (UPS, FedEx, USPS, freight carriers) — shipping labels, tracking, and delivery of Buyer orders;

(iv) Hosting and infrastructure providers operated from the United States, which store and serve Platform data.

d. Legal authorities. We may disclose information when we reasonably believe it is required to comply with a subpoena, court order, or other legal process; to enforce our Terms of Service; to protect the rights, property, or safety of IX, our users, or others; or in connection with actual or suspected fraud or unlawful conduct.

e. Corporate transactions. If IX is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, user information may transfer as part of that transaction, subject to continued application of this Policy (or a successor policy that is no less protective).

5. Cookies and Tracking

a. What we use. A small set of first-party cookies and browser storage items for session management (keeping you signed in), cart persistence, and remembering your last-used checkout email, plus short-lived anti-abuse tokens for rate-limiting and CSRF protection.

b. What we do not use. No third-party advertising cookies, no ad networks, no cross-site behavioral tracking pixels.

c. Your controls. You can clear cookies and browser storage at any time. Disabling essential cookies will break signing in and the shopping cart.

6. How We Secure Information

a. In transit. All traffic to and from the Platform is encrypted over TLS (HTTPS).

b. At rest. Passwords are stored only as salted one-way cryptographic hashes. Card data is never stored on IX systems; it is tokenized by Stripe.

c. PCI compliance via Stripe. Because card data is entered directly into Stripe and never reaches IX, our integration falls under PCI DSS SAQ A. Stripe itself is PCI DSS Level 1 certified.

d. HMAC-signed tokens. Sensitive one-time links (password reset, email verification) are HMAC-signed and short-lived.

e. Two-factor authentication. Optional 2FA is available on all user accounts. We recommend enabling it.

f. Access controls. Administrative access to production systems is limited to authorized personnel on a need-to-know basis and is logged.

g. No system is perfect. No method of transmission or storage is completely secure. Report suspected account compromise or security issues to security@ingredientxchange.com.

7. Data Retention

a. While your account is active. We retain account data for as long as your account is open and active on the Platform.

b. After closure: 7 years. After you close your account, we retain your account data, orders, invoices, payouts, and tax records for seven (7) years. This is required to comply with federal and state tax, accounting, and recordkeeping obligations, and to resolve any disputes that may arise in that window.

c. Messages and reviews. Messages and reviews tied to a transaction are retained for the life of the account plus the 7-year tax window.

d. Security logs. Technical logs used for security and abuse prevention are retained for 90 days to 12 months and then purged or aggregated.

e. Deletion requests. Verified deletion requests are honored within 30 days, subject to the legal retention requirements above. Where we must retain data for tax or legal reasons, we restrict its use to that purpose until the retention window expires.

8. Your Rights (Access, Correction, Deletion)

a. Depending on where you reside, you may have some or all of the following rights with respect to personal information we hold about you:

(i) Access — request a copy of the information we hold about you;

(ii) Correction — request that inaccurate or incomplete information be corrected;

(iii) Deletion — request deletion, subject to the tax/legal retention above;

(iv) Portability — request a copy of certain information in a portable format;

(v) Opt out of sale or sharing — IX does not sell or share personal information for cross-context behavioral advertising, so there is nothing to opt out of;

(vi) Non-discrimination — you will not be denied service or given worse pricing for exercising these rights.

b. How to exercise. Submit requests to support@ingredientxchange.com with the subject line “Privacy request.” We may ask for information sufficient to verify that you are the account holder (or an authorized agent) before fulfilling a request. We respond within the timeframe required by applicable law (generally 45 days, extendable by 45 additional days where permitted).

c. Authorized agents. You may designate an authorized agent to submit requests on your behalf by providing written authorization we can verify.

9. California (CCPA/CPRA) and Other US State Disclosures

a. Categories collected. In the preceding 12 months, IX has collected identifiers, commercial information, internet/network activity, geolocation inferred from IP address, and professional or employment-related information, as described in Section 2.

b. Sources. We collect this information directly from you, automatically from your device when you use the Platform, and from our payment and email service providers in connection with transactions.

c. Purposes. Operating the Platform, processing payments, communicating with you, preventing fraud, and complying with law.

d. No sale, no share, no targeted advertising. IX has not sold personal information, has not shared personal information for cross-context behavioral advertising, and does not engage in targeted advertising under the California Consumer Privacy Act (CCPA) as amended by the CPRA, the Virginia Consumer Data Protection Act (VCDPA), the Connecticut Data Privacy Act (CTDPA), or similar state laws. A “Do Not Sell or Share My Personal Information” link is therefore not applicable.

e. Sensitive personal information. IX does not use or disclose sensitive personal information (such as precise geolocation or government IDs) for purposes that would require an opt-out right under the CCPA.

f. California “Shine the Light” (Civil Code §1798.83). IX does not disclose personal information to third parties for their direct marketing purposes.

10. EU / UK (GDPR) Disclosures for Completeness

a. Platform is US-only. IX is intended for US-registered businesses. Our servers and data processing are located in the United States.

b. If you nonetheless access from the EEA, UK, or Switzerland, your information will be transferred to and processed in the US, which may not provide the same level of data protection as your country of residence.

c. Lawful bases. Where GDPR applies, we rely on: contract necessity (operating your account and processing your orders), legitimate interests (security, fraud prevention, service improvement), legal obligation (tax, accounting, regulatory), and consent (where specifically requested).

d. GDPR rights. EEA/UK/Swiss users may exercise access, rectification, erasure, restriction, portability, and objection rights by emailing support@ingredientxchange.com.

11. Children’s Privacy

The Platform is intended solely for adults acting on behalf of a business and is not directed to anyone under 18. IX does not knowingly collect personal information from anyone under 18. If we learn we have collected information from a minor, we will delete it promptly. Parents or guardians may contact us at support@ingredientxchange.com.

12. Changes to This Policy

a. We may update this Policy from time to time. When we do, we will revise the “Last updated” date at the top, and for material changes we will email account holders and display an in-Platform banner for at least 30 days before the new Policy takes effect.

b. Continued use after the effective date constitutes acceptance. If you do not agree, close your account before the effective date.

13. Contact

a. Privacy and data requests. support@ingredientxchange.com with subject line “Privacy request.”

b. Security issues. security@ingredientxchange.com.

c. Mail. Ingredient Xchange, Attn: Privacy, 424 N 230 E, Vineyard, UT 84059, United States.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

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Last updated: 2026-04-23 · Effective date: 2026-04-23

This Refund Policy describes when and how Buyers can request refunds on the Ingredient Xchange (“IX”) marketplace. It is part of and incorporated into our Terms of Service. Because IX is a B2B marketplace that connects verified companies, refunds are resolved first between the Buyer and the Seller, with IX mediating when the parties cannot agree.

1. Refund Window — 30 Days from Delivery

a. Buyer may request a refund through the order page within 30 calendar days of delivery. Delivery is the date the tracking record marks the package as delivered (or, for freight, the date signed for by the receiving party).

b. Requests submitted after the 30-day window may be denied, except where applicable law requires otherwise.

2. How to Request a Refund

a. Open the affected order from your order history.

b. Click Request Refund on the order card.

c. Describe the issue, attach any supporting evidence (photos of damage, photos of the shipping label, independent lab results, delivery records), and submit. The request is sent to the Seller and to IX simultaneously.

d. If your request concerns a sensitive issue you do not want visible in-Platform, you may also email support@ingredientxchange.com with the order number.

3. What Qualifies for a Refund

Refund requests are typically approved where the Buyer can show any of the following:

(i) Damaged in transit — the shipment arrived with visible physical damage, broken inner packaging, or product that is unusable as a result;

(ii) Wrong product — the Seller shipped a different ingredient, grade, specification, or lot than the listing and COA;

(iii) Quantity short — the shipment contained less than the purchased weight or count;

(iv) Expired on arrival — the product arrived past its “best by” date or with materially less shelf life than the listing represented;

(v) Does not match the COA — independent verification shows identity, potency, or purity materially outside the tolerance stated on the COA the Seller provided;

(vi) Never arrived — carrier records confirm the shipment was lost or never delivered, and the Seller cannot resolve with a reship.

Clear photos and documentation materially speed up the process — often the difference between a same-day approval and a multi-day investigation.

4. What Does Not Qualify

Refund requests will generally be denied in the following cases:

(i) Changed your mind after 14 days. Buyer’s remorse, internal project cancellation, or change of sourcing strategy are not refundable after the product has been in Buyer’s possession for more than 14 days.

(ii) Does not work in your formulation. Compatibility, solubility, palatability, color-throw, or fit with your finished-product formulation is a Buyer responsibility. Sellers list accurate ingredient specs; they cannot know how an ingredient will behave in every downstream formulation. Running a compatibility sample before a bulk purchase is the Buyer’s call.

(iii) Customer error. Wrong address submitted at checkout, delivery refused, unclaimed package returned to Seller, improperly stored after receipt.

(iv) No evidence. Claims of non-conformity submitted without any supporting documentation where the Seller disputes the claim in good faith.

(v) Late claim. Request submitted after the 30-day window.

These are defaults. IX reserves reasonable discretion where the circumstances warrant it.

5. How the Refund Process Works

a. Seller review. When a request is filed, the Seller receives it immediately in their vendor dashboard and can approve, partial-approve, or dispute within 5 business days. Most quality or shipping issues are resolved directly between Buyer and Seller at this step.

b. IX mediation. If the Seller does not respond within 5 business days, or if the Buyer and Seller cannot agree, an IX administrator reviews the request and the supporting evidence from both sides and issues a decision — approve in full, approve in part, or deny.

c. Admin decision. IX may approve a full refund, a partial refund, a reship, or a store-credit resolution. The decision includes a brief written explanation posted to the order page and emailed to both parties.

d. Stripe refund. When a refund is approved, IX issues it through Stripe against the original payment method. Funds typically appear on the Buyer’s card or bank statement within 3–5 business days, though some issuers take up to 10.

e. IX fee and CC processing. Approved refunds include a proportionate refund of the 5% IX platform fee. The 3% credit-card processing charge is refunded where Stripe returns it to us; network rules sometimes retain a small portion on refunds.

f. Clawback from Seller. The refunded amount is clawed back from the Seller’s next payout, or invoiced to the Seller if already paid out.

6. Return Shipping

a. Seller’s call. Whether the Buyer needs to return the physical product — and who pays return shipping — is at the Seller’s discretion in negotiation with the Buyer. A Seller may accept the photos alone, request the product be returned, or waive the return entirely (for example on small-value or damaged-beyond-use items).

b. If the Seller requires return. The Seller will provide a return address and, where they agree to cover cost, a prepaid carrier label. Return shipments must use a trackable carrier (UPS, FedEx, or USPS with tracking) and the Buyer must share the tracking number with the Seller.

c. Risk of loss on return. If the return shipment is lost or damaged in transit, the party that selected the carrier and arranged shipment is the party responsible for the claim against that carrier.

d. Unresolvable return disputes. If the Buyer and Seller cannot agree on return terms, the IX administrator’s decision under Section 5(b) will specify whether a return is required and who pays for it.

7. Chargebacks

We strongly prefer that you use the refund flow described above rather than initiating a chargeback with your card issuer. A chargeback is a last resort and often results in the Buyer’s account being restricted while the network investigates. If IX and the card network determine a chargeback is valid, the Seller is responsible for the loss and associated fees. If a chargeback is filed while a refund request is already open on the same order, we may pause the refund flow pending the network’s decision.

8. Contact

a. Refund support. support@ingredientxchange.com with your order number.

b. Security issues (for example, a suspicious refund request on an account you do not recognize): security@ingredientxchange.com.

c. Mail. Ingredient Xchange, 424 N 230 E, Vineyard, UT 84059, United States.

This Refund Policy is part of our Terms of Service. By placing an order on the Platform, you agree to it.

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Last updated: 2026-04-23

Ingredient Xchange ("IX") welcomes reports from security researchers who help us keep the marketplace safe for our buyers and sellers. This page describes how to report a vulnerability, what is in scope, what is out of scope, and what you can expect from us in return. It is the canonical policy referenced by our /.well-known/security.txt file (RFC 9116).

1. Scope of this policy

This policy covers the production ingredientxchange.com domain and all of its subdomains (for example, www.ingredientxchange.com, api.ingredientxchange.com, admin.ingredientxchange.com, and vendor.ingredientxchange.com), along with any IX-operated services reachable under those names.

It does not cover systems operated by third parties, even where those systems integrate with IX (see Section 4).

2. Reporting a vulnerability

Please send reports to security@ingredientxchange.com. Include as much of the following as you can:

• a clear description of the vulnerability and the affected component;

• step-by-step reproduction instructions, including any payloads, accounts, or sample requests;

• an impact assessment — what a real attacker could do with this finding;

• your contact information (optional — anonymous reports are accepted and triaged the same way).

A PGP key and encrypted-email channel are available on request for sensitive findings. Ask for it in your first message and we will reply with the key fingerprint out of band.

3. In scope

We are particularly interested in reports that demonstrate concrete, exploitable issues in the following categories:

• authentication and authorization flaws, including IDOR, broken authentication, and privilege escalation across buyer, seller, vendor, and admin roles;

• injection of any kind — SQL, NoSQL, command, and cross-site scripting (stored, reflected, or DOM-based);

• sensitive data exposure (PII, session material, payment artifacts, internal identifiers that enable further attack);

• security misconfiguration on production services that has a demonstrable impact;

• cross-site request forgery (CSRF) against state-changing endpoints;

• server-side request forgery (SSRF) from any IX-controlled service;

• broken access control at the API, workflow, or module layer;

• OWASP Top 10 issues generally, where the report shows a real exploit path.

4. Out of scope

The following are explicitly out of scope under this policy:

• denial-of-service and rate-limit testing — we do that ourselves and do not want production traffic disrupted;

• social engineering of IX staff, contractors, sellers, or buyers;

• physical attacks against IX property, offices, or equipment;

• attacks against third parties IX integrates with, including Stripe, Resend, Cloudflare, and Namecheap — report those to the respective vendor;

• vulnerabilities that require root access, physical access, or a compromised device on the user's side;

• missing security headers on non-production environments (staging, preview, local development);

• output from automated scanners without a demonstrated, reproducible exploit;

• general best-practice suggestions that do not describe a concrete vulnerability.

5. What you can expect from us

• we will acknowledge receipt of your report within two (2) business days;

• we will triage and give you an initial assessment within five (5) business days;

• we aim to remediate critical and high-severity issues within thirty (30) days of triage;

• we will keep you informed as the fix progresses;

• once a fix is deployed, we are happy to publicly credit you for the finding if you want to be named.

6. Safe harbor

IX will not pursue legal action against researchers who report vulnerabilities in good faith under this policy, who avoid privacy violations, who do not destroy data, and who do not degrade service for our users. If in doubt about whether a given test is acceptable, email us first at security@ingredientxchange.com and we will scope a safe testing window with you.

7. No bug bounty at this time

IX does not currently operate a paid bug bounty program. This is a responsible-disclosure policy only. A formal bounty program may be announced in the future; any changes will be posted on this page and in our security.txt.

8. Known issues and ongoing hardening

IX maintains an internal security hardening report that tracks known issues, mitigations, and ongoing work. If your report turns out to duplicate an item we are already tracking, we will tell you that directly and, where possible, share the planned remediation timeline. This document is internal and is not published, but it is kept current as fixes ship.

Thank you for helping keep Ingredient Xchange safe. Reports to security@ingredientxchange.com are read by a human.

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The verified B2B marketplace for nutraceutical raw materials.

What we do

Ingredient Xchange (IX) is a business-to-business marketplace where verified US nutraceutical manufacturers buy and sell raw ingredients — powders, oils, extracts, capsules, blends, and related inputs. Every listing is tied to a real company, and every company on the Platform has been verified before it can sell.

The problem we solve

Raw-ingredient suppliers typically sell in fixed minimum order quantities — often 25 kg drums, 55 gallon totes, or full-pallet lots. A contract manufacturer that only needs 20 kg for a production run is forced to buy the full 25 kg and absorb the remainder as excess inventory.

Multiply that across roughly 1,400 US supplement manufacturers and thousands of SKUs, and the result is a large, persistent pool of high-quality leftover material sitting on shelves: material that is still within spec, still COA-backed, and still useful to another manufacturer down the road who happens to need exactly those 5 kg.

IX connects the manufacturer with the surplus to the manufacturer who needs it — quickly, with paperwork intact, and with both sides verified.

Why verified

Raw ingredients are not retail products. Getting identity, purity, and provenance wrong can mean failed finished-product testing, a recall, or worse. That is why we gate access on both sides of the market.

Before a company can list a product on IX, we verify:

• Employer Identification Number (EIN) against the registered legal entity;

• state resale certificate where applicable;

• registered business address; and

• a Stripe-verified payout account tied to the same legal entity.

IX is not open to consumers. Every account holder is a commercial buyer or seller operating a real nutraceutical business in the United States.

What IX is not

IX is a marketplace, not a distributor. We do not own, stock, manufacture, test, or re-label products. Sellers are the sellers of record for everything they list. Every listing carries a Certificate of Analysis (COA) from the seller, and IX displays it to the buyer before purchase. Product quality is a contract directly between the buyer and the verified seller; IX provides the infrastructure, the verification layer, and the trust rails around it.

Our approach

We started Ingredient Xchange because the people we spoke to in the industry kept describing the same filing cabinet full of partial drums: inventory they paid for, cannot use in full, and cannot easily resell through any existing channel. Auction sites are the wrong shape for this market. Brokers take too long and take too much. Internal B2B networks only reach a handful of partners.

IX is built to be the opposite: open to any verified US manufacturer, fast to list, transparent on fees (5% platform fee on the seller-listed price, disclosed at checkout), and strict on the things that actually protect the industry — identity of the seller, authenticity of the COA, and traceability of the lot.

Contact

For partnerships, press, or general questions: support@ingredientxchange.com.

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Answers for buyers and sellers on the IX marketplace.

Who can sell on Ingredient Xchange?

Only verified US-based business entities. Before any listing goes live, we verify the seller’s EIN against its legal business name, require a state resale certificate where applicable, confirm the registered business address, and require a Stripe-verified payout account in the same legal name. Individuals and consumers are not eligible.

Who can buy?

Commercial buyers — contract manufacturers, brand owners, co-packers, and other verified nutraceutical businesses operating in the United States. IX is not a consumer marketplace, and listings are not priced or packaged for end-consumer sale.

Are products guaranteed by IX?

IX guarantees that the seller is who it says it is. We do not guarantee the product itself — that contract is directly between the buyer and the seller. Every listing must carry a Certificate of Analysis (COA) from the seller, which the buyer can review before purchase, and sellers are bound by our Terms of Service to represent quality, identity, and shelf life accurately. Disputes over product quality are handled through the refund flow on the order page.

How does shipping work?

Sellers ship using UPS, FedEx, or USPS (and freight carriers for palletized orders). Each seller sets its own shipping profile, and the buyer sees the shipping cost at checkout. When our integrated shipping-label feature launches, IX will handle label purchase on the seller’s behalf; until then, sellers use their own carrier accounts. For full details see our Shipping & Returns page.

What are the fees?

IX charges a 5% platform fee on the seller’s listed price, paid by the buyer and itemized at checkout. Standard Stripe credit-card processing (approximately 2.9% + $0.30 per transaction) applies on top. Sellers pay no listing fees and no monthly subscription. There are no hidden seller-side deductions beyond the disclosed payout processing fees required by Stripe.

How do refunds work?

If a buyer receives the wrong item, a damaged shipment, or material that does not match the listed specifications, they can request a refund directly from the order page. The seller can issue refunds from their vendor dashboard. If the buyer and seller cannot reach agreement, IX administrators review the dispute, the supporting evidence (photos, independent lab results, delivery records), and issue a decision per our Terms of Service. Claims must be filed within seven (7) calendar days of delivery.

How long does seller approval take?

Most applications are reviewed within 1–2 US business days after we receive complete documentation (EIN confirmation, resale certificate if applicable, business address, Stripe onboarding). Incomplete applications take longer; we follow up by email if anything is missing.

Can I list or ship internationally?

Not at launch. IX is currently US-only on both sides — US-registered sellers shipping to US-registered buyers. International expansion is on our roadmap but is not supported today. Customs, labeling, and regulatory requirements for cross-border nutraceutical shipments need to be handled correctly the first time, and we are not willing to ship that feature before it is ready.

Is there a minimum order quantity?

Minimums are set by the individual seller on each listing. Many listings on IX are explicitly small-lot or partial-drum volumes — that is a feature of the marketplace, not a defect. If a listing does not show a minimum you can meet, message the seller or look for another listing of the same ingredient.

I still have a question.

Email us at support@ingredientxchange.com or use our contact form. We read every message.

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We read every message. Most inquiries are answered within one business day.

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Why a secondary market for nutraceutical ingredients matters.

A large and growing category

The global dietary supplement industry is estimated at roughly $451.6 billion today, and industry forecasts project growth to approximately $753 billion by 2035. Underneath that headline number is a physical supply chain: thousands of raw-ingredient SKUs flowing between suppliers, contract manufacturers, and brand owners every day, in drums, totes, and pallets.

Price volatility is the norm, not the exception

Ingredient prices move fast and often violently. During the pandemic, creatine monohydrate — one of the most widely traded ingredients in the industry — climbed from roughly $6/kg to $78/kg before retreating. Similar swings have hit collagen peptides, ashwagandha, botanicals affected by growing-season weather, and specialty amino acids. A contract manufacturer who bought ahead on one side of a spike is sitting on expensive inventory; one that did not is scrambling for supply.

The MOQ problem

Most raw-ingredient suppliers sell in fixed minimum order quantities — typically 25 kg drums, 55-gallon totes, or full-pallet lots. A manufacturer running a 20 kg batch buys 25 kg and books the remaining 5 kg as excess. Multiply that across thousands of SKUs and roughly 1,400 US supplement manufacturers and you get a large, persistent pool of high-quality leftover material that has no liquid resale channel.

Why a secondary market matters

A verified secondary market does three things at once. It reduces waste by moving usable raw material out of storage and into production instead of the landfill. It smooths price volatility by putting real, current, lot-level supply in front of buyers at the moment they need it. And it gives smaller manufacturers access to lot sizes they otherwise cannot buy — which lowers the barrier to formulating, testing, and shipping new products.

IX does not publish speculative price indices or investment advice. The figures above reflect widely reported industry size projections and one well-documented pandemic-era price move; they are included to frame the market, not to recommend any particular action.

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Launches, case studies, and market commentary from the Ingredient Xchange team.

Our first posts are coming soon.

We are keeping our heads down building the marketplace. When we start publishing, expect a mix of: launch notes for new IX features, case studies on how verified sellers are clearing surplus inventory, and plain-language market commentary on pricing swings we see moving through the platform.

We will not publish lightweight SEO posts for the sake of posting. When you see something from us here, it will be worth your time.

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How orders move on IX, and how to resolve issues when they do not arrive as expected.

Shipping

Sellers ship their own orders. IX is a marketplace, not a 3PL. Every seller is responsible for packing, labeling, and handing off the shipment to its carrier.

Carriers. Small-parcel shipments typically move through UPS, FedEx, or USPS. Heavier shipments (full drums, multi-drum orders, palletized freight) move via LTL freight carriers selected by the seller.

Rates. Each seller configures its own shipping profile. Shipping cost is calculated and displayed to the buyer at checkout before payment, alongside the product price and the IX platform fee.

Lead time. Sellers commit to a fulfillment window on their listing (for example “ships within 2 business days”). Tracking numbers are attached to the order once the shipment is dispatched and are visible on the buyer’s order page.

Integrated labels. When IX’s integrated shipping-label feature launches, sellers will be able to purchase carrier labels directly from their vendor dashboard. Until then, sellers use their own carrier accounts.

Inspect shipments promptly

Buyers should inspect each shipment as soon as it arrives. Per our Terms of Service, claims for non-conforming, damaged, or short shipments must be filed within seven (7) calendar days of delivery.

Refunds and returns

Where to start. Open the affected order from your order history and use the refund request flow. You will describe the issue, attach supporting evidence, and submit the request to the seller and to IX.

Seller-issued refunds. Sellers can issue refunds directly from their vendor dashboard. Most quality or shipping issues are resolved seller-to-buyer without IX needing to intervene.

IX-mediated disputes. If the buyer and seller cannot reach agreement, an IX administrator reviews the dispute, the evidence submitted by both sides, and issues a decision. IX can issue a full or partial refund, including a proportionate refund of the IX platform fee.

Chargebacks. Buyer-initiated payment-network chargebacks are handled through Stripe according to card-network rules. Sellers are responsible for chargeback-related losses where IX and the card network determine the chargeback to be valid.

Damaged goods

If a shipment arrives damaged, open a refund request on the order page and describe the damage. If the in-app flow does not yet support photo attachments for your order, email support@ingredientxchange.com with photos of:

• the outer packaging as received (including the shipping label and any carrier damage);

• the inner packaging and product; and

• the order ID from your order history.

Clear photos materially speed up the dispute process and are often the difference between a same-day refund and a multi-day investigation.

What is not refundable

Claims filed after the seven-day window may be denied. Products that have been opened, used in production, relabeled, or commingled with other inventory are generally not eligible for return, though IX will still review damage and non-conformity claims on their merits.

Questions

Email support@ingredientxchange.com or use our contact form.

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